Governance that truly
serves citizens
Sevas360 connects government bodies, civic authorities, and residents — enabling transparent, fast, and accountable public service delivery across every ward and department.
CORE FEATURES
Transparent government,
empowered citizens
Built for Municipal Corporations, Panchayats, and Urban Local Bodies — with full accountability and real-time tracking at every step.
Grievance Management
Citizens file complaints online or via mobile. Each grievance gets a ticket, is auto-routed to the right department, and tracked till closure.
Real-Time Tracking
Citizens receive live SMS and WhatsApp updates as their request moves through the system — no more calling helplines or guessing games.
SLA & Escalation Engine
Configurable SLAs per department and request type. Overdue items auto-escalate to supervisors, ensuring no complaint falls through the cracks.
GIS Mapping
Plot complaints on interactive ward maps. Identify hotspots, deploy resources efficiently, and track field teams in real time.
Multi-Department Workflow
Cross-departmental routing — roads, water, electricity, sanitation — with clear ownership, timelines, and accountability at every step.
Performance Analytics
Ward-wise and officer-wise performance dashboards. Evidence-based governance with downloadable reports ready for audits.
HOW IT WORKS
Complaint to resolution
in one transparent loop
Every stakeholder — citizen, officer, supervisor — stays informed through the entire lifecycle of a request.
Citizen Files a Request
Via mobile app, web portal, or helpline. Attach photo and location — get an instant ticket number by SMS.
Auto-Routing to Department
The system classifies the complaint and routes it to the correct department and field officer based on category and ward.
Field Action & Updates
Field officer receives the task on mobile, updates status with photos, and the citizen is notified at every step.
Resolution & Feedback
Complaint is marked resolved. Citizen rates the service. Scores flow into ward performance dashboards automatically.
All Modules
A complete governance platform
"Sevas360 brought our grievance resolution time down from 2 weeks to 2 days. Citizens can finally see their complaints being acted on in real time.
Make your ward more responsive
Join 100+ government bodies using Sevas360 to deliver faster, transparent citizen services.